Field Service empowers you to improve customer satisfaction, first time fix rates, and resource productivity. It delivers advanced scheduling, resource optimization and mobile enablement capabilities by keeping the customer at the center of the business.
With this app you keep track of service activities, including upcoming and previous appointments as well as self-scheduling with a customer portal. Customers can see technician vehicle, photo, and real-time location.
Field Service gains insights into workforce productivity and schedules efficiency, providing all the details of the timesheet for each employee. It permits you to identify and organize available resources by category to intelligently balance workloads and resources.
Field Service provides you with the visibility and efficiency you need to perform as a world-class field service organization. Inventory management has a major impact internally on profitability and externally on customer satisfaction. Timely repairs by technicians with the right parts and fast, easy replacement build customer loyalty and referrals.